Haru Studio What happens
Account & privacy

Delete your account

Request the permanent deletion of your English Learning Mobile account and the personal data connected to it.

Start your request

Send us a deletion email

The button opens a pre-filled email. Add the email address used for your account so we can find and verify it.

Request account deletion
The process

Simple, secure, and human

  1. 01

    Send your request

    Include the app name and the email address you used to create your account.

  2. 02

    Verify ownership

    We may reply with a brief verification step to protect your account from unauthorized deletion.

  3. 03

    Deletion confirmed

    We will process the request as soon as reasonably possible and email you when it is complete.

Your data

What happens when your account is deleted?

Deletion is permanent. You will lose access to your account and cannot restore its associated history or settings.

Data we delete

Your account and the personal data associated with it, including profile information and saved app activity, will be deleted.

Limited retention

We may retain limited records only when required by law or needed for security and fraud prevention. We will explain any applicable retention when confirming your request.

Before you send

A couple of things to know

Subscriptions are separate. Deleting an account does not automatically cancel a subscription billed by Apple or Google Play. Cancel it in your device's subscription settings.

Use your account email. Sending the request from the email address linked to your account helps us verify and complete it safely.